FAQ
Frequently Asked Questions
Q1. What services does Today Star Marketing Agency provide?
We are a full-service creative agency offering professional photography, videography, SEO, digital marketing (PPC & Social Media), graphic design, and custom web development.
Q2. Where are you located and do you work internationally?
We are based in Saudi Arabia and primarily serve the local market, but our digital marketing and web development services are available to clients globally.
Q3. What is the typical turnaround time for a photo or video shoot?
For photography, edited images are usually delivered within 3–5 business days. For videography, the timeline depends on the complexity of the project, typically ranging from 7–14 days for a final edited film.
Q4. Can we request the raw files from a shoot?
Our standard packages include high-resolution, professionally edited final assets. Raw files can be provided upon request as part of a custom agreement.
Q5. How long does it take to build a website?
A standard corporate website usually takes 2–4 weeks, while complex e-commerce platforms can take 6–8 weeks. We focus on ensuring your site is fully optimized for speed and mobile responsiveness before launch.
Q6. Do you guarantee a #1 ranking on Google?
No ethical SEO agency can guarantee a #1 spot due to constant algorithm changes. However, we have a proven track record of significantly improving search rankings, visibility, and organic traffic for our clients.
Q7. Do you require a deposit to start a project?
Yes, we typically require a 50% deposit to secure your booking and begin the strategy or production phase. The remaining balance is due upon project completion.
Q8. Can I customize a service package?
Absolutely! We understand that every business is unique. We can combine any of our services into a custom monthly retainer or a one-time project bundle that fits your specific goals and budget.
Q9. How do we get started?
You can reach out via our contact form, email, or WhatsApp. We will schedule a brief consultation to understand your requirements and provide a tailored proposal.
Q10. Do you provide ongoing website maintenance?
Yes, we offer monthly maintenance packages to ensure your website remains secure, updated, and performing at its best long after the initial launch.
